So I'm used to people being snippy with me. Sometimes people have a bad day, and I'm the first to admit I'm a terror most of the time, but I've figured long ago that if you don't respond to the crazy that it just makes them look more insane. OBSERVE THE FOLLOWING PHONE CALL FROM WORK TODAY:
PSYCHO: "I'm missing two items, I'd like to know how I'm going to be compensated."
ME: "I'm sorry, did you mean you had additional items?"
PSYCHO: "No, there are two not in this bag. They look like blah blah blah."
ME: "One moment, I'll go check to see if they're around."
CHECKS. DOES NOT FIND.ME: "I'm sorry, we can't seem to find them, let me just get down your name and number and we'll give you a call back."
PSYCHO: "Well, I want to know what you can do for me."
ME: "Well, I'm not authorized to just give out store credit, but I'll make sure that you get a call if we can't find your items."
PSYCHO: I understand, you're the messenger, but my son's going back to school tomorrow, and it'll be awkward if he doesn't have all of them."
ME: "I'm sorry, but I'm not authorized to give out store credit."
PSYCHO: "I get that. You're not
authorized. But it may be ok for you and me, but this is different with kids. I want to know what you're not just going to do nothing."
ME: "There's never an instance where someone doesn't get what they paid for. You either get your items if they've been misplaced or you get store credit, I'm just not allowed to give it to you."
PSYCHO: Well, you should have started off by saying that. Isn't that your store policy? Why didn't you tell me that?
[INSERT SAME STORY ABOUT HER KID AGAIN... AND AGAIN.]ME: ... [silent sigh]
PSYCHO: [Voice increases] "Hello, are you still listening?!"
ME: "Yes, I'm listening to you speak."
PSYCHO: "You have attitude. It's called
customer service. What's your name, I'm going to speak to your manager!"
ME: [Gives her my name, my manager's name]
PSYCHO: "Hopefully she'll have better customer service skills than you. Thanks for nothing."
Now if I'm correct, you've insulted, harassed, and threatened me over the phone. The woman who had nothing to do with your order and was trying to speak to you in in a civil tongue. You seem to be under the impression that being giant bitch with entitlement issues is somehow productive in some way.
If I may be so bold, a bit of advice? Acting like a heinous cunt doesn't mean you're a powerful person. It demonstrates how completely small you are to think that yelling and making threats makes you a person to be listened to.
Congratulations, you're a terrible human being.